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The return policy of SaltwaterAquarium.com depends on the reason and condition of the return. According to their website, if the product is damaged during shipping, doesn't work or something is wrong with it, they will send a prepaid return label, refund the purchase 100% and/or replace the item at no cost to the customer. The customer needs to write the order number on the outside of the packaging and ship the return to SaltwaterAquarium.com within 30 days of receipt. If the product is defective after 30 days, the customer needs to contact the manufacturer directly for warranty support. If the customer wants to return the product because they purchased the wrong size, changed their mind or didn't like it, they can return it within 365 days of purchase, as long as the product is in mint condition, unused, unopened in the original packaging. The customer is responsible for the return shipping and/or restock fees, and the refund will be in the form of reward points or store credit. The customer cannot return fish tanks, foods, sand, salt, rocks or liquids with expiration dates outside of the 30 day window. The customer needs to request and get a pre-approval for the return over email via [email protected].