Question 1

What are the store hours?

Accepted Answer

The store hours of MSC Direct vary depending on the location of the branch. You can find the branch locations and their phone numbers on their website. You can also contact their customer service team toll-free at 1-800-645-7270 Monday through Friday 7am-11pm ET and Saturday 8am-5pm ET.

Question 2

Do they offer free shipping?

Accepted Answer

MSC Direct does not offer free shipping as standard, but you can find free shipping codes and other discounts on their website, social media, and emails. You can also sign up for their email promotions to receive exclusive offers and deals. Additionally, MSC Direct offers free shipping upgrades on thousands of products when you choose the 1-Day UPS Shipping free upgrade option at checkout.

Question 3

How do I track my order status?

Accepted Answer

You can track your order status online or by calling 1-800-645-7270. To track your order online, you need to sign in to your account and click on Order History from under the My Account Settings section. Then you can enter your order number, PO number, or invoice number to view the status of your order. If you are a PunchOut customer, you must use the phone number for order tracking.

Question 4

What are the best products of MSC Direct?

Accepted Answer

The best products of MSC Direct depend on your specific needs and preferences, but some of the categories that MSC Direct is known for are metalworking tools, MRO supplies, safety products, abrasives, power tools, and hand tools. You can browse their product categories on their website or shop their digital publications filled with great products at great prices. You can also check out their innovation spotlight section to see products that save you time and money.

Question 5

How can I get free shipping on my order?

Accepted Answer

As mentioned above, you can get free shipping on your order by using free shipping codes or choosing the 1-Day UPS Shipping free upgrade option at checkout. You can also get free shipping on orders over $199 if you are a ControlPoint app user. The ControlPoint app is a free app that makes maintaining stock levels and order replenishment easier by enabling you to place orders conveniently from your smartphone.

Question 6

Are there any other discounts available for students or military personnel?

Accepted Answer

MSC Direct does not offer any specific discounts for students or military personnel, but they do offer discounts for federal government customers. Federal government customers receive discounts up to 35% off and free standard ground shipping within the 48 contiguous states and Washington, D.C.. They also offer special pricing and quotes for bulk orders and large projects.

Question 7

What are some of the most popular brands available on MSC Direct?

Accepted Answer

Some of the most popular brands available on MSC Direct are Accupro, DeWalt, Hertel, Mitutoyo, Proto, Starrett, Value Collection, and Vectrax. These are some of the exclusive brands that MSC Direct offers to provide high-quality products at competitive prices. You can shop their exclusive brands by brand name or by clearance on their website.

Question 8

How do I get inventory management solutions from MSC Direct?

Accepted Answer

To get inventory management solutions from MSC Direct, you need to contact their representatives at 1-800-645-7270 or email them at solutions@mscdirect.com. They will work with you to assess your existing environment and identify your most important challenges. Then they will design a custom solution that best meets your needs and provide ongoing support after installation. Some of the inventory management solutions they offer are vending, vendor managed inventory (VMI), ControlPoint app, and in-plant solutions.

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