The return policy of Herrschners Crafts is as follows: You can return unused merchandise in its original condition and packaging for a full refund or exchange within 60 days of receipt of the order. You need to request a Return Authorization Number (RA#) (here) or by calling Customer Services at 760-201-8800. You also need to send your package via insured Parcel Post to the address provided on the invoice. If the product is defective or the return is a result of the company's error, the company will pay the return shipping costs. Otherwise, you will be charged a 25% restocking fee and shipping for both ways. Electrical parts cannot be returned to Herrschners Crafts.
Yes, they do offer international shipping, but their terms may vary depending on the destination and type of merchandise ordered. They only accept payments through direct bank wire transfers (ETF) and PayPal for international orders. You can find more details about their international shipping policy (here).
The shipping time depends on the shipping method and the destination of the order. For orders within the U.S., the standard shipping time is 5-7 business days, plus 1-2 business days for processing. For orders outside the U.S., the international delivery typically takes 10-15 business days, however some countries/locations may take 4-6 weeks for delivery. You will receive an email when your order ships.
To use a coupon code on Herrschners Crafts website, you need to follow these steps:
SmartSavings Membership is a program that offers exclusive benefits and savings for Herrschners Crafts customers. For an annual fee of $19.99, you can enjoy these perks:
Herrschners Crafts carries many popular yarn brands that cater to different knitting and crochet projects and preferences. Some of them are:
Yes, they do offer international shipping, but their terms may vary depending on the destination and type of merchandise ordered. They only accept payments through direct bank wire transfers (ETF) and PayPal for international orders. You can find more details about their international shipping policy (here).
If you need help with your order from Herrschners customer service, you can contact them in the following ways: