BT: services promotions, coupons, offers

BT Business Direct offers various coupons, deals, discounts, promotions, and vouchers to help customers save money on their IT and computing purchases. You can find the latest offers on the BT Business Direct website under the 'Offers' tab. You can also sign up for the BT Business Direct newsletter to get exclusive deals and updates sent to your email.

To use a coupon or voucher code for BT Business Direct, you need to enter it in the box labeled 'Voucher Code' on the basket page. Then, click 'Apply' and the discount will be applied to your order. You can only use one coupon or voucher code per order, and some codes may have minimum spend requirements or specific product exclusions.

BT Business Direct offers free delivery on orders over £50 excluding VAT within the UK mainland. You can also choose from different delivery options, such as next day, pre-noon, pre-10:30am, or Saturday delivery, for an additional fee. You can track your order status and delivery date online using your order number and email address.

BT Business Direct has a 14-day return policy for most products, except for software, consumables, and personalised items. You need to contact the BT Business Direct customer service team to request a return authorisation number and arrange the collection of the product. You may be charged a restocking fee of 20% of the product value or £20, whichever is greater, unless the product is faulty or damaged.

BT Business Direct offers a price match guarantee for most products, except for software, consumables, and personalised items. If you find the same product cheaper elsewhere within 7 days of purchase, you can contact the BT Business Direct customer service team to request a price match. You need to provide proof of the lower price, such as a website link or a quote. The price match is subject to terms and conditions and may not apply to special offers, clearance items, or bulk orders.

According to various sources, the customer satisfaction rate of BT varies depending on the service and the measurement method. For example, Statista reports that BT landline users had a 56% satisfaction level following complaints in 2020, while BT broadband users had an 86% satisfaction level with their broadband service in 2020. Which? gives BT a customer score of 54% based on its broadband and TV service in 2023.

There are several ways to contact BT's technical support team, depending on the service and the issue you need help with. You can call BT on 0330 1234 150, or on 150 if you are a BT mobile customer. You can also use the live chat feature on the BT website or fill out an online form. Alternatively, you can visit the BT Help page to find answers to common questions and problems.

BT does not offer any training or certification programs for its customers, but it does provide various resources and guides to help customers use its products and services. For example, you can find online tutorials, videos, and articles on how to set up and troubleshoot your BT broadband, TV, phone, and mobile devices on the BT Help page. You can also join the BT Community forum to ask questions, share tips, and get support from other BT customers and experts.

Some of the popular products on BT are its fibre broadband, TV, and mobile services. BT offers a range of broadband packages with different speeds, features, and prices, as well as the option to add TV and mobile plans to create a bundle. BT TV allows customers to access a variety of channels and streaming services, such as TNT Sports, NOW, Netflix, and discovery+. BT Mobile offers flexible SIM-only and phone contracts with 5G coverage and unlimited data options.

Yes, BT has a customer service hotline that you can call for general enquiries, complaints, or feedback. The number is 0800 800 150, or 150 if you are a BT mobile customer. The hotline is open from 8am to 9pm on weekdays, 8am to 8pm on Saturdays, and 9am to 6pm on Sundays.

The shipping time of BT products depends on the type of product, the delivery method, and the destination. For example, BT broadband and TV products usually take 2 to 3 working days to arrive by standard delivery, or 1 to 2 working days by express delivery. BT mobile products usually take 1 to 2 working days to arrive by express delivery. You can track your order status and delivery date online using your order reference number and postcode.